Returns & Refunds

Bought something from Trendnet online or by phone and changed your mind? You can return it within 14 days of delivery or pickup, without giving a reason.

How to return a product

1. Contact us first with your order number: info@trendnet.com.cy or +357 26 101001 (Monday–Friday, 09:00–17:00).
2. Bring the product to our showroom at 12 Athinon Avenue, 8035 Paphos (free), or send it to the same address by courier at your own cost.

Condition of returned products

Products must be unused, complete and in their original packaging, with all accessories, manuals and gifts. If a product has been used beyond what is needed to check it, we may reduce the refund by the loss in value.

Refunds

We refund the price of the product and the original standard delivery charge within 14 days of receiving the product back, using the same payment method you paid with. The cost of sending the product back is paid by the customer.

Products that cannot be returned

• Software, licences, subscriptions and sealed media once unsealed or activated.
• Products made or configured to your specification.
• Sealed products that cannot be returned for hygiene reasons (for example in-ear headphones) once unsealed.
• Installation and other services that have already been completed.

Faulty or wrong products

If a product arrives faulty, damaged or is not what you ordered, contact us and we will repair, replace or refund it at no cost to you, including the return shipping. Products are covered by the manufacturer's warranty.

Business customers: the 14-day return right above applies to consumers. Business purchases follow our Terms & Conditions.